webfaCe Gmail add-on · web, iPhone and Android
Everything you know about a customer, right beside their email.
webfaCe Inbox adds a panel to Gmail. Open an email and it shows who sent it from your webfaCe systems: their CRM record, bookings, website and chat history. Then it helps you answer, in your business's voice.
Included with webfaCe plans. Needs a webfaCe account.
Who they are, before you reply
The panel looks up the sender in the webfaCe systems your business already runs on, and shows what matters for the email in front of you.
CRM record
Status, last contact and next step. Not in your CRM yet? Add them in one tap, or log this email against their record.
Bookings
Their upcoming and past bookings from webfaCe Bookings, so you can see at a glance whether they're already on your calendar.
Client sites
For your clients: whether their website is up, where it stands, and a link to the latest design preview.
Website chat
What they asked your website's chat before they emailed, so you don't ask them the same thing twice.
Help with the reply
Every reply lands as a draft in the same thread. You read it, change what you like, and send it yourself.
Write a reply
We write a draft in your business's voice from the email and your CRM notes. Anything we can't know, like a price or a date, is left as [fill in] for you.
Send your booking link
A short, friendly reply with your booking page linked, ready in the thread when someone asks to meet.
Redesign previews Agencies
Talking with a prospect? Start a website redesign preview for their business from the panel, then send it when you're happy with it.
In Gmail, wherever you read it
On the web the panel sits on the right of the open email. In the Gmail app it opens from the bottom of the message.
How it works
Set up once on the web. It then appears in the Gmail app on your phone with the same Google account.
Install
Install webfaCe Inbox from the Google Workspace Marketplace, or ask your Google Workspace admin to install it for your team. Then connect it to your webfaCe account.
Allow access
Google asks you to let webfaCe Inbox see the email you have open and create drafts when you ask. Nothing else in your mailbox.
Open an email
Click the webfaCe Inbox icon beside the email (or below it in the app). The panel shows who it's from and what you can do next.
You stay in charge of your mail
webfaCe Inbox works one email at a time, and only when you open it.
- Reads only the email you openIt can't browse, search or list your mailbox.
- Drafts only when you tapA draft appears in the thread only after you press a button in the panel.
- Never sends emailYou review every draft and press Send yourself.
- No mailbox copyWe don't store your emails. Text used to write a reply is held for up to seven days so you can reopen the draft, then deleted.
Read the privacy policy for exactly what is read, where it goes and how long it stays.
Next: your business, beside your customers' email
Today the panel shows CRM records, bookings, client sites and website chat. We're extending it so each webfaCe business sees its customer records beside the email: orders from its store, bookings, and memberships.
Included with webfaCe plans
webfaCe Inbox works with the webfaCe systems your business uses. Not on a webfaCe plan yet? Talk to us.